Thought Catalog
March 14, 2015

13 Things No One Understands About Working In Retail

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What is the issue?

1. Being rude to me won’t get you anywhere

I understand it’s frustrating when I can’t give you the discount you want or when we don’t have something in stock. But guess what? I make an hourly wage, I don’t make the decisions you’re upset about, I just have to enforce them with a smile on my face. It might feel good to release your frustration and be rude to me, but it’s not going to change anything, it’s just going to make you that guy.

2. The customer is NOT always right

I love customer service, I really do or I would not have lasted this long in retail. However there is a line between giving good customer service and letting someone get away with anything just because they are a (potential) customer. In my experience the people who say “the customer is always right” are cheap assholes who aren’t worth the turnover of letting them abuse the staff. Being a “customer” doesn’t supercede the golden rule. Would you speak to your younger brother or sister this way? If not, you have some soul-searching to do.

3. Working a retail job when all your friends work 9-5 is literally The Worst

No, sorry I can’t come over and watch TV on a week night, that’s when I work because everyone wants to run their errands when they are done with their 9-5 job so that’s when I get scheduled. This is even more true around any holiday when most people have extra time off and I have extra time on. I’m not being anti-social or trying to be difficult with making plans because it’s super fun, I have a work schedule just like you do and I’m probably not any more in control of it than you are.

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