7. Inspirational
- Demonstrate value
- Engage physically
- Nurture dependence
- Neglect emotionally
- Inspire hope
- Separate entirely
8. This is how you walk in NYC
Avoid the sidewalk shuffle by looking intently over the person’s shoulder, or between people’s heads in a group. Your gaze shows them where you’re going. They’ll drift toward the opposing side / create a gap to avoid you.
9. Gradual commitment
Foot-in-the-door phenomenon. People are more likely to agree to do a task for you if you ask them to do something simpler first.
10. A customer yells in your ear? You’re on the frontlines, man, take this shit, you’re in no-man’s land
The physical affects of stress (increased breathing rate, heart rate, etc) mirrors the physical effects of courage. So when you’re feeling stress from any situation, immediately reframe it : your body is getting ready to do something courageous, not feeling stress.
