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On Friday evening, around 8:30, I received an email from the VP of Customer Experience at Nordstrom. The email read: Dear Emma- My name is Fanya Chandler and I wanted to introduce myself.

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Wear black: You don’t know why this is the uniform but it is, and this industry is largely about conformity so you better get black and lots of it. Perhaps you’re not sure how to infuse colour into your closet but nevertheless, you don’t want to rock the boat and you certainly don’t want to not fit in. The ultimate goal is to wear black but to smile a lot – you’ve got to be positive so don’t let your wardrobe get you down.