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Help others, and in turn, help yourself. The only way to keep anything is by giving it away.

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Don’t become part of the problem.

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Friendship is not a consolation prize. Some people are not going to like you. Attraction is not always mutual.

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When you tell someone to relax, you aren’t being helpful. You’re just robbing them of validity. You’re telling them, “This thing you have isn’t real. Just stop it.” You’re denying their experience, their struggle.

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Here’s what to remember the next time you want to have a great customer service experience.