Maybe it’s my deep, sexy voice. Maybe it’s because I’m funny. Whatever it is, I just parlayed a basic cable & internet package into the best TV U-verse has to offer, with excellent internet, and fees waived for a year. Here’s what to remember the next time you want to have a great customer service experience.
1. Call them (or be there in person if possible).
Think about it, when was the last time you felt any obligation to be nice over an email or chat with an anonymous stranger? Unless the subject line is “SEEKING UNQUALIFIED INTERNS, 6 FIGURES,” no one is gonna want to help you that much.
2. Don’t be an asshole.
This should be obvious, but I’ll bet most telephone operators deal with 90% assholes in a given day. I used to subscribe to the “demand what you want” ideology. In return, I had emotionless exchanges where I got exactly what I asked for. The difference with being nice is that you’ll be surprised how often you get something you didn’t even know TO ask for.
3. Be funny.
Sorry if you’re not normally funny, but there are very few other ways to make someone like you during a phone conversation about your backed up toilet. Unfortunately there aren’t many opportunities to throw in a joke in normal customer service calls. Tough shit. Do your best, because once they’re laughing, they’re on your side.
4. Get lucky.
Sometimes there ‘s just an awesome person on the other end of that line. They know all the packages, perks, and people who will make your life great, or a living hell. Ask if they can waive any fees, or help you out if you’re in an unpleasant situation. They’re human. They’ve been there too. This isn’t the time to get greedy and start demanding things, but you’d be surprised how far a few pleases thank-yous will get you.