Employees

Here’s the thing that even staunch defenders of retail will admit: retail jobs are often bad because they are treated as temporary by nearly everyone, so almost nobody designs them to be better — in fact, we design them to be worse.

“I am not working for you; I’m working for the money.” “I’m clocked out.” “How many minutes until this work day is done?” “I partied a little too hard last night.” “I just assumed that…” “I promise to do that.”…